Privacy Policy

Last Updated: June 2025

1. INTRODUCTION

1.1. This Privacy Policy ("Policy") describes how AIRSCREAM (“AIRSCREAM,” "we," "us," or "our") collects, uses, discloses, retains, and safeguards personal data in connection with your use of our websites, applications, products, and services (collectively, the "Services").

1.2. AIRSCREAM is committed to protecting your personal data in accordance with applicable data protection laws, including the GDPR, UK GDPR, CCPA, and other relevant laws.

1.3. By using our Services, you agree to the terms outlined in this Policy and consent to the collection and use of your personal data as described herein.

2. INFORMATION WE COLLECT

2.1. We collect personal data directly from you, automatically via your use of the Services, and from third parties. Data types include:

(a) Identification & Contact Data: Name, birth date, email, phone number, address.
(b) Account Data: Username, password, language, communication preferences.
(c) Payment Data: Billing info, transaction history (note: card details handled via secure third parties).
(d) Verification Data: ID documents and age verification information as required.
(e) Technical Data: IP address, device/browser type, OS, interaction analytics.
(f) Marketing Data: Preferences and responses to promotions.
(g) Usage Data: Clicks, page views, session duration, behavior data.

3. LEGAL BASES FOR PROCESSING

3.1. Where applicable law requires (e.g. GDPR), we process your personal data on the basis of:

(a) Consent.
(b) Contractual necessity.
(c) Legal obligation.
(d) Legitimate interests.

4. HOW WE USE YOUR INFORMATION

4.1. We use your personal data to:

(a) Provide, manage, and improve our Services.
(b) Verify age and comply with applicable laws.
(c) Register and manage your account.
(d) Process orders and respond to inquiries.
(e) Analyse usage for performance and security.
(f) Send updates and promotions (per preferences).
(g) Fulfil legal obligations or government requests.

5. DISCLOSURE OF YOUR INFORMATION

5.1. We may share your personal data with:

(a) Service Providers: Payments, delivery, support, analytics.
(b) Affiliates: Within AIRSCREAM group for operations.
(c) Authorities: To comply with laws or defend legal rights.
(d) Business Transitions: In case of mergers or asset sales.

5.2. We do not sell your personal data for monetary gain.

6. INTERNATIONAL DATA TRANSFERS

6.1. Your data may be stored/processed outside your country. We ensure appropriate safeguards, such as Standard Contractual Clauses, in such cases.

7. DATA RETENTION

7.1. We retain your data as long as necessary for the purposes it was collected, or as required by law. Unneeded data is securely deleted or anonymized.

8. DATA SECURITY

8.1. We implement appropriate security measures to protect your data, including encryption, access control, and staff training. However, no system is 100% secure.

9. YOUR RIGHTS

9.1. Subject to law, you may have the right to:

(a) Access your personal data.
(b) Correct inaccurate data.
(c) Delete your data.
(d) Object to or restrict certain processing.
(e) Request data portability.
(f) Withdraw consent (if applicable).

9.2. Contact us to exercise your rights (see Section 11). We may verify your identity before fulfilling requests.

10. COOKIES AND TRACKING TECHNOLOGIES

10.1. We use cookies and similar technologies for performance, analytics, and marketing. For full details and control options, see our Cookie Policy.

11. CONTACT US

11.1. If you have questions about this Privacy Policy or wish to exercise your rights, contact us at contact@airscreamuk.com

12. CHANGES TO THIS POLICY

12.1. We may update this Policy from time to time to reflect changes in law or practices. The updated version will be posted with the effective date at the top. Continued use of our Services signifies acceptance.